It’s that time again…time to update your password! 

This checklist will help make the process smoother and make sure you don’t miss anything!

PASSWORD RESET CHECKLIST

1. Reset your password

First, you’ll need to create your new password.
This will be the password you use in the next steps. Make sure you remember it!

Reset Cloud Password
If you use the CIO Private Cloud, start by resetting this password:

How To Reset CIO Private Cloud Password

Resetting CIO Private Cloud Password

  1. Go to https://cioprivatecloud.com/and enter your login credentials to log on

  1. Once logged into the cloud locate the menu bar across the top of the window. Click to expand the menu.

  1. Click Ctrl+Alt+Del from the menu options

  1. Choose “Change a Password”

  1. Enter your current password & new password then click the arrow to finish

To update your password and prevent lockouts

  1. Click Ctrl+Alt+Del from the menu options
  2. Select Sign Out from the menu
  3. Log back into the cloud as usual with your updated password
Reset Email Password
If you’re not using the CIO Private Cloud, reset your email password

How To Reset Outlook Password

Resetting Outlook Password

  1. In the address bar of your browser, go to https://mail.ciosolutions.com/
  2. Enter existing credentials (email address & current password) then Sign In
  3. Click the cog to open the Settings drop-down and select “Options”
  4. In the Options menu, click to expand General, then click on My Account
  5. Click Change Your Password
  6. Enter your current password & your new password. Click Save to complete the change.
  7. Sign out of Outlook (click your account icon on the right, then select Sign Out from the drop-down)
  8. Sign back in with your updated credentials
  9. Be sure to sign out and back in with your new password on any other devices you use Outlook on such as your phone

2. Update your password

Associated passwords will now need to be updated to the new one you’ve just set in section 1.

Update Office Password
Next, update your login to Office by logging back in with this new password:

How To Update MS Office Password

Resetting MS Office Password

  1. Save all your work, then close out of all office applications: Outlook, Word, Excel, Teams, PowerPoint, Project, etc.
  2. Open MS Word
  3. Go to File then select Account
  4. Click on Sign Out 
  5. Click sign out again when prompted
  6. Next click Sign In
  7. Enter your full email address then click Next
  8. Enter your password when asked then click Next
  9. On the next screen, select Work or School Account
Update Phone Password
If you use your phone to access your email, you’ll next need to log in on that device with your new password from step 1:

How To Update on an iPhone

Note – if you wait long enough, you will be prompted to just update your password when the time comes. If you are proactively updating your devices with your new password, you will first need to remove the connected account and reconnect!

First, delete the currently connected email account from your iPhone.

(NOTE: this will not delete your actual emails, just the connection so you can update it)

    1. Open Settings
    2. Go to Accounts & Passwords
    3. Select the email account “Exchange”
    4. Tap “Delete Account”

Now re-connect and log in again to your account: 

  1. Go back to Settings
  2. Tap on Accounts & Passwords
  3. Select Add Account
  4. Select Microsoft Exchange
  5. Enter your full email then updated password
  6. Sign in
  7. Save

How To Update on an Android

Note – if you wait long enough, you will be prompted to just update your password when the time comes. If you are proactively updating your devices with your new password, you will first need to remove the connected account and reconnect!

First, delete the currently connected email account from your Android.

  1. On your Android device– go to Settings
  2. Tap Accounts
  3. Tap on the Exchange email account
  4. Tap “remove account” 
  5. Continue to remove account

Now re-connect and log in again to your account: 

  1. Back on the Accounts screen, tap “+ Add Account”
  2. Tap Exchange
  3. Enter your email address, then tap Next
  4. Enter your updated password, then tap Next
  5. Tap Next
  6. Your account is ready to go! Allow for a few moments to repopulate. 

Running into Issues?
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