By Joshua Erdman, IT Pro I never thought I would be writing an article on the Arts. For the last 22 years my whole world has been all about tech. From studying Mechanical Engineering and Computer Science at Cal Poly to running an IT business for 11 years, I had made up my mind that the… Read more »
Category: Articles
By Ruby Nahal, Senior Engineer Domain Controllers and Recovery The USN rollback issue may not be an everyday problem for some organizations, but as an Engineer at a Managed Service Provider (MSP), I have seen my fair share of the condition. The problem is global – and is caused from restores of domain controllers in… Read more »
By Josh Erdman, IT Pro I’m sitting behind the wheel of a big rig. The odometer reads an incredible 608,000 miles. Normally when I visit CFL it is an IT Consultant checking in on their network, but not today. Today I am learning about what it takes to be a truck driver with my big rig… Read more »
By Nathan Stott, Practice Director QRUR Basics Do you know what your practice’s QRUR standing is? Is your practice familiar with the term? If you answered ‘no’ to both of these questions, that’s okay, you’ve come to the right place. In this article, I will cover the basics of what practices who bill Medicare Part B… Read more »
By Russ Levanway, CEO By now, you’ve probably heard of the Internet of Things (IoT) in which all the devices we’re accustomed to using at home and at the office will eventually be designed “smart,” connecting and reporting to the internet. Examples include smart thermostats like Nest, refrigerators with internal cameras that show remote users… Read more »
By Josh Erdman You do not have a cell phone, you have a computer in your pocket that can make phone calls; you no longer drive a car, you are driving in a computer whose computer case is shaped like a car and is designed for transportation. The same can be said about thermostats, X-ray… Read more »
By: Michelle P. Baca, PhD, Professional Services Manager The Dreaded Red Alert We promise our clients first call resolution and good customer service, so when someone calls in they’re getting an agent who will greet them warmly while springing into action to get the problem solved. If you want to see our agents move extra… Read more »
By Ruby Nahal, Senior Engineer As Network Admins, we are all guilty of making a change without taking the time to document that has come back and hurt us. Even more frustrating, is when you get stuck working on an issue due to someone else’s lack of documentation. I, myself, have worked on several issues… Read more »
By Josh Erdman, Senior Consultant The bell rings twice as I pull into the Santa Maria Jiffy Lube. Immediately I am greeted by the Courtesy Technician and whisked away into the plush waiting room. Behind me, a team of six is at the ready to service my car with the goal of completing my oil… Read more »
By Russ Levanway, CEO Each December, announcing trends for the coming year is standard operating procedure for the IT media. Journalists and insiders always predict a sea change in how people work and what they do; if you go back a few years, the prevailing trends include the move to mobile and how everything is… Read more »