By Jeremy Koellish, COO If I were to ask a room full of you and all your friends what the “golden rule” of customer service is undoubtedly the majority would shout out in unison, “the customer is always right”. I mean we were all given that directive from a boss at some point in time… Read more »
Category: TekTegrity Archives
By Russ Levanway, CEO Known Unknowns We specialize in IT. And we have spent over a decade working hard to become specialists in IT. However, when it comes to accounting advice, legal advice, insurance, telecom solutions, custodial services, you name it, we rely on the experts. In some of these areas, we may perform a… Read more »
By Ruby Nahal, Systems Engineer Out of Sight, Out of Mind The days of ignoring the Outlook Exchange Autodiscover setup are long gone, friends. Historically, if you were using Exchange 2010 and did not have any remote users, there were tweaks you could make to suppress the Autodiscover errors so you could get away without… Read more »
By April Cole Worley One of These Things… Josh was a technology-loving child of technophobes. Remember that song in Sesame Street “One of these things is not like the others”? Well, that about sums up Josh’s childhood. And it is not easy being the “one thing” unlike the others; particularly if you live on five… Read more »
By Russ Levanway, CEO This week, several members of our leadership team will attend two different conferences, both of which are peer-driven. One is a vendor conference where we’ll learn about technologies that will take our services to the next level. We’ll attend with a couple hundred other IT companies, sharing notes and information about… Read more »
By Jeremy Koellish, COO When you first start a business, it feels like your baby. You’re tired and excited and every time you look at her you swell with pride because she is beautiful and special (even if her head is a little coned and her cry sounds like a squeaky door). But a business is… Read more »
By Ruby Nahal, Systems Engineer A rose by any other name I, like many techs, think VMware’s “snapshot” is a pretty slick feature. I just think it should have been named something else. See, when it comes to functionality, VMware did not stick to the industry standard of what most of us regard as a… Read more »
By John Lim, CTO Memories for Ransom I have a question for you: If someone held your wedding photos ransom, how much would you be willing to pay to get them back? Here’s a different question: How much would you be willing to pay to ensure you never have to make that kind of decision?… Read more »
By Jeremy Koellish, COO Here’s how it starts: You’re presented with a problem and your mind instantly begins to work at it like a reflex instead of the complex wonder machine it actually is. You find you’re going nowhere fast and you wonder why. Sound familiar? Don’t worry, there’s a term for it – it’s… Read more »
By April Cole Worley Prodigal Sun The day Ruby was born her aunt cried. But not for the reasons someone raised in the West would understand. The tears were traditional in nature, for it was customary in India to cry at the birth of girl babies and celebrate the birth of boy babies. But Ruby’s… Read more »