Understanding QRUR: Your Practice’s Quality of Care Indicator

By Nathan Stott, Practice Director QRUR Basics Do you know what your practice’s QRUR standing is? Is your practice familiar with the term? If you answered ‘no’ to both of these questions, that’s okay, you’ve come to the right place. In this article, I will cover the basics of what practices who bill Medicare Part B… Read more »

Are you Ready for the IoT Revolution?

By Russ Levanway, CEO By now, you’ve probably heard of the Internet of Things (IoT) in which all the devices we’re accustomed to using at home and at the office will eventually be designed “smart,” connecting and reporting to the internet. Examples include smart thermostats like Nest, refrigerators with internal cameras that show remote users… Read more »

There is No “S” in IoT

By Josh Erdman You do not have a cell phone, you have a computer in your pocket that can make phone calls; you no longer drive a car, you are driving in a computer whose computer case is shaped like a car and is designed for transportation.  The same can be said about thermostats, X-ray… Read more »

Is Your Business Safe From CryptoLocker?

By: Michelle P. Baca, PhD, Professional Services Manager The Dreaded Red Alert  We promise our clients first call resolution and good customer service, so when someone calls in they’re getting an agent who will greet them warmly while springing into action to get the problem solved. If you want to see our agents move extra… Read more »

Change Control: Getting a Handle on Chaos

By Ruby Nahal, Senior Engineer As Network Admins, we are all guilty of making a change without taking the time to document that has come back and hurt us. Even more frustrating, is when you get stuck working on an issue due to someone else’s lack of documentation. I, myself, have worked on several issues… Read more »

Real Consulting // NASCAR Here I Come!

By Josh Erdman, Senior Consultant The bell rings twice as I pull into the Santa Maria Jiffy Lube.  Immediately I am greeted by the Courtesy Technician and whisked away into the plush waiting room.  Behind me, a team of six is at the ready to service my car with the goal of completing my oil… Read more »

The IT Anti-Trend of 2017

By Russ Levanway, CEO Each December, announcing trends for the coming year is standard operating procedure for the IT media. Journalists and insiders always predict a sea change in how people work and what they do; if you go back a few years, the prevailing trends include the move to mobile and how everything is… Read more »

Selecting the Right EHR System

By Nathan Stott, Practice Director Selecting an electronic health records (EHR) system can be a difficult undertaking for any practice. In our last post, we discussed some of the important details regarding EHR use under the new MACRA ruling. With the largest percentage (25%) of the MIPS composite score for 2017 being reliant upon the Advancing… Read more »

Does this robot make me look fat?

By Josh Erdman, Senior Consultant Pop culture has done a great job exposing us to telepresence robots. From The Good Wife to The Big Bang Theory – it’s easy to poke fun at the obvious absurdity of the telepresence robot.  So while I doubt many of us have actually seen one in use at the… Read more »

Balancing Security and Productivity

By Russ Levanway, CEO Now that the election is over maybe it’s finally safe to talk about something that’s been on my mind. I didn’t want to touch it with a ten-foot pole, but it’s obviously very relevant to IT and our industry: I’m talking about Hillary’s emails. As a tech person, I was very… Read more »