Implementing Search Service on Windows Server 2012

By Ruby Nahal, Systems Engineer If you’ve been in IT for a while like I have, you know that over the years, the amount of data organizations accrue has grown exponentially. Each business has a virtual library of information that they must dig through to find exactly what they are looking for – a task… Read more »

Counterintuitive Client Service

By Russ Levanway, CEO Client vs. Customer The last several weeks have been rough at the TekTegrity Help Desk – the usual summer vacation schedule has been made even more challenging due to broken legs, sudden moves, and summer colds. These things can put a strain on client service in the interim, but don’t speak… Read more »

HOW TO // How to Manage like a Leader

By Jeremy Koellish, COO The business world is full of chatter (published and otherwise) on management and leadership. Blog posts flood social media channels with catchy titles and inspirational imagery, and you can’t walk through a Barnes & Noble without at least one “expert” locking eyes with you from the back of a dust jacket…. Read more »

Citrix Printing :: More Delight, Less Headache

By Ruby Nahal, Systems Engineer From Demon to Delight Any Citrix administrator will tell you that printing in a Citrix environment can range from being a complete nightmare to absolutely dreamy. And what, might you ask, causes this wide range of experiences? Well, I hate to point fingers… but chances are it’s not Citrix. Every… Read more »

TekTegrity Receives Award for Exemplary Addition to IT Community

FOR IMMEDIATE RELEASE, JUNE 29, 2016 – TekTegrity announced today the company took home a Golden Datto award, signed by Apple Co-Founder Steve Wozniak, in the Community Partner of the Year category during DattoCon, Datto’s annual partner conference, in Nashville. TN. The Golden Datto awards recognize the outstanding accomplishments of Datto’s partner community. Given across… Read more »

HOW TO // How to Empower Your Team to Provide Great Customer Service

By Jeremy Koellish, COO If I were to ask a room full of you and all your friends what the “golden rule” of customer service is undoubtedly the majority would shout out in unison, “the customer is always right”. I mean we were all given that directive from a boss at some point in time… Read more »

Multi-Tenant Data Gold – How a CSP can use ExtraHop in a Multi-Tenant Private Cloud Environment

Summary:   In this article I will review how you can configure ExtraHop to get Multi-Tenant stats and dashboards which should resonate as a value add with any CSPs. It involves using ExtraHop triggers and some basic javascript. Once you understand this concept the world of possibilities open up. Items like ICA Latency Per User but… Read more »

No Department is an Island

By Russ Levanway, CEO Known Unknowns We specialize in IT. And we have spent over a decade working hard to become specialists in IT. However, when it comes to accounting advice, legal advice, insurance, telecom solutions, custodial services, you name it, we rely on the experts. In some of these areas, we may perform a… Read more »

Exchange Autodiscover :: Love it, Because You Can’t Leave it

By Ruby Nahal, Systems Engineer Out of Sight, Out of Mind The days of ignoring the Outlook Exchange Autodiscover setup are long gone, friends. Historically, if you were using Exchange 2010 and did not have any remote users, there were tweaks you could make to suppress the Autodiscover errors so you could get away without… Read more »

Josh Erdman Pays it Forward Armed with Passion + A Marshmallow Gun

 By April Cole Worley One of These Things… Josh was a technology-loving child of technophobes. Remember that song in Sesame Street “One of these things is not like the others”? Well, that about sums up Josh’s childhood. And it is not easy being the “one thing” unlike the others; particularly if you live on five… Read more »