Experiencing the Blue Screen after the Global Outage? This can help!
First, try a simple manual reboot of your workstation:
- Hold down the power button to see if the machine restarts normally.
- If the restart button does not work, hold the power button on your PC for 10 seconds. Wait a moment, then press it again.
Note: Try connecting the affected computer to a Wired Ethernet cable (not just WiFi/Wireless). This has been helpful in ensuring the computer receives the fix update automatically upon reboot.
If that does not work and you’re still experiencing the blue screen, proceed with the following steps to manually remediate the issue.
| Click on “Advanced Options” |  |
| Next, Click on “Troubleshoot” |  |
| It may prompt for “Advanced Options” again |  |
| Choose “Command Prompt” |  |
| At this point, if you are prompted for a “local password” and you do not have this, you will need to reach out to your IT provider. | CIO Solutions Support: 1.888.662.9086 |
| Next, you will see a black prompt box |  |
| Type in this exact command, then press Enter
(note the backslash is the one located above the “Enter” key on your keyboard “\”. NOT the one on the “?” key “/”) |
del C:\Windows\System32\drivers\crowdstrike\C-00000291*.sys
|
| If you receive an error, try retyping and check spelling |
For more advanced technical instructions, please see CrowdStrike’s official documentation and KBs
Our support team is actively reaching out to clients to implement this fix and restore all clients to full functionality following this global incident. Thank you for your patience and cooperation!